Are you serious?!
This was my warrior cry this morning as I dealt with a customers. The particular customer here came in and wanted to know how to download ebooks to his new Sony eReader. Not a problem. To download the books, however, you would need to connect to the net (aka be able to download). He proceeds to tell me to connect to our wireless network which is against policy almost everywhere.
I'm sorry. While we do have a wireless connection, I can't connect to the wireless here.
Why not? I did before. What? You don't want to help me? Should I just take the reader back then?
I swore Eric would have had a field day with this, but I simply forced myself into an inner sanctum of peace and said:
We have a wired connection on the wall behind me. Why don't I use that to assist you?
Things calmed down after that and I got him through the issue, but seriously people. Why do we always want to blow up at the person that is obviously simply trying to do their job which they can't afford to lose in a crappy nationwide economy?
I guess I have my first customer to offset the irritation: her problem was that she didn't let the initial setup finish running...
Oh I well understand what you mean chap!
ReplyDeleteIn my job we get that all the time..., the conversation starts with angry yelling, and always ends with "But i'm not getting at you, I know you aren't responsible..."
So then WTF! Dude, why did you just yell at me?
I know, dealing with the public sucks. But I understand what you mean about the job.
Chin up mate, things will get better.
Octavius.
This is the world of retail, customer service, and tech support, as you know.
ReplyDeleteNOTHING should shock you, because nothing makes sense, it's all just one idiot after the next LOL.
Hang in there!
:)
I think it was a line in a movie, the character said something like "why don't you take your small and inconsequential problem and tell someone who cares?" to an annoying person.